You have questions?

Here you will find answers to common questions about our sleeping system, the ordering process and much more.

The CUBEcamp System

The system has a total height of 3.2cm. It fits most beds and bed systems due to its low profile.

Our set with 44 elements covers an area of approx. 70/80 x 200cm, and the set with 60 elements covers an area of approx. 90/100 x 200cm. For larger areas we recommend to order the set with 44 elements twice to cover e.g. areas of 140 x 200cm.

Yes, this is not a problem at all. Our CUBEcamp set can be mounted continuously, so that both sets make a large area.

The CUBEcamp system is basically also suitable for lifting roofs. However, it is important here that there is enough space for the construction height of 3.2cm so that the roof still closes properly. With some newer roof constructions, a modification of the substructure may be necessary. It is best to speak directly with the manufacturer of your roof system.

No, the floor plate grid of the CUBEcamp system can be placed on all supports and surfaces on which a normal mattress can also lie.

We test our system regularly up to 140kg, but also make extended load test significantly beyond that. And due to its special design, the CUBEcamp system will not break during normal use, you exhaust at most the maximum spring travel.

Yes, this is not a problem at all. You can also put the CUBEcamp system directly on your existing slatted frame.

Yes, that's no problem at all. With the flexible grid system of our base plates you can easily and individually adapt the CUBEcamp system to curves and recesses.

You can easily distinguish the springs in your CUBEcamp set by their color: light gray = soft, blue = medium and dark gray = firm.

Yes, it's very simple: choose the zones and thus the hardness levels of the disc springs according to your personal sleep sensation and your body size. We recommend the soft spring for the shoulder zone so that you can sink in accordingly when lying on your side, the firm spring for the lordosis zone for sufficient support, and our medium spring for the pelvic area. But everyone is different, and you can adjust the zones according to your personal taste.

We recommend the soft spring as the initial setting for the shoulder zone, so that you can sink in accordingly when lying on your side, the firm spring for the lordosis zone for sufficient support, and our medium spring for the pelvic area. But everyone is different, and you can adjust the zones according to your personal taste.

Yes, that's no problem at all. You can loosen, move and reattach the springs at any time, simply with our bayonet lock.

Bestellen

If you have a discount code from us, you can either enter it in the shopping cart, or directly in the checkout process. The discount will then be deducted directly from the payment amount.

Currently we offer you the following payment options:

Paypal: Paypal is the largest online payment system. When you pay via Paypal, you will be redirected directly to your PayPal account to complete the payment process.

Credit Card: You can pay securely and conveniently with Mastercard, Visa or American Express through Shopify Payments.

Sofort-Überweisung (Klarna): If you select the payment method Sofort-Überweisung, you transfer the payment directly to us. The payment will be booked shortly thereafter.

Purchase on account (Klarna): If you choose the payment option on account, you will receive an invoice from Klarna by e-mail. From the invoice date, the invoice amount must be paid within 14 days

Shipping

Currently, we ship our products to Austria, Netherlands, Belgium, Luxembourg and Denmark in addition to Germany. However, we are working on expanding this to the whole of Europe soon.

We deliver your order within Germany free of charge, for all other countries to which we currently ship, the shipping costs are currently € 15,90.

After receiving your order, it currently takes 1-2 business days until it is handed over to our shipping partner DPD.

Our shipping partner DPD currently needs between 24 and 48 hours until the order is delivered to you.

Yes, we will send you a tracking number by email after the order is handed over to DPD, so you can track when your order arrives.

Returns

If you want to return your order, write us a short email or use the contact form. We will then send you a return label with which you can drop off the shipment at any DPD parcel store free of charge.

No, we will send you a free DPD returns label with which you can drop off the shipment at any DPD parcel store.

Once your return has been received and processed in our warehouse, we will refund you the invoice amount via the original payment method. Upon receipt of your return, processing may take approximately 24-48 hours.

If you want to cancel your order, the fastest way is to contact our customer service by mail or via the contact form. In this case, please specify "Cancellation" or "Cancellation" and your order number as the subject.

Your question was not answered?

Just write us an email at service@cubecamp.de. We usually answer on the same day.

You are also welcome to call us at 08639 / 60999 97 from Monday to Friday, 10:00 to 17:00.